Igor K Yoy

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They took my money. I lost 260 dollars

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I made the same order 2 times. paid 260 dollars. They canceled my orders two times and accused me of being a fraudster. They say that I am sending from the wrong IP address, I am calling from the wrong phone number. They ask me to pay for the order again, but I understand that my money will not be returned. Never buy anything from them
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Loss:
$260
1 comment
Igor K Yoy

Good news, after publishing on your platform, I got all my money back. Thanks to your team

Anonymous
map-marker Minneapolis, Minnesota

Great reel

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Smooth and great casting reel! The only thing that was frustrating is you cant use the discounts when purchasing top line reels. Other than that I am very happy with the service of Tackle Direct
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Richard B Bep
map-marker Cape Coral, Florida

You’ve always been great.

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Not pissed. Sorry to use that sight. I was only looking for your phone number on the web. I guess that was what pooped up. I didnt realize it was a pissedoff site. I had ordered a shimano miravel reel. Talked to your customer service they had told me they were on back order. So I was just checking on order.
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User's recommendation: Tackle direct is great.

Anonymous
map-marker Tampa, Florida

I had some shippment problem regarding to my spinning reel!

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1)I had to wait 2 weeks to receive my spinning reel at home! I suppose that it should faster to solve the problem!!! Someone types the wrong number of my apartment. 30 instead 302! 2)I received a gift coupon from you regarding the last order. I tried to use it, but it did not work! I was frustrated! Furthermore, I always want to be fair!!!
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User's recommendation: Nothing to do from our side, because the problem were caused by the service

Anonymous

Place a order

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Nothing no problem , Im not sure how I got in this complaint section, great service as usual. I use direct tackle Exclusively for the wire I use
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User's recommendation: Highly recommend

Patrick M Rye

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Verified Reviewer

Difficulty placing order

I am unable to place my order online
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Tim H Fbi

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Verified Reviewer

Customer Service is non-existent!

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Updated by user Jul 15, 2020

Within 1 hr of filing the dispute with PayPal they refunded my money.On another review I posted they responded "It looks like you were taken care of"!Yea.... Refunding the $579 that you held for over 7 weeks, only after I file a dispute against them is what they call "Taken Care Of".Looking through reviews on many sites, I found a bunch of reviews just like mine. Seems like it's the normal operating procedures for their company.

Original review Jun 11, 2020
I ordered a Minn Kota trolling motor on 05/28/20. When I ordered it their website said 10+ available. The item was paid for the same day and I received an email 45 minutes later stating that it was out of stock. I tried calling but they're not taking calls So I sent an email to sales@***t. I asked that they cancel the order so I could buy from another vendor that has them in stock. I waited a week, got no response and my order is still pending review. So I wrote another email, again asking for the order to be cancelled. I have waited another week and still have not heard anything back and my order is still pending review. It is now starting the third week and now the item is "Unavailable" yet my order is still "Pending Review" and I still have received no response to my emails. I don't think I've ever dealt with a company with this level of customer service. They've got my money and that is all they care about. I am disputing the charge now. Who knows how long it will take to get my money back and being on social security I can't afford to buy from anyone else because they have my money.
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Loss:
$246

Preferred solution: Full refund

User's recommendation: Stay Away.. Unless you want to just want to give away your money!

2 comments
Guest

I placed an order may 10th for a daiwa fuego reel and rod they were billed to my credit card by pay pal and my credit card was paid by me in the end of may. with the covid situation they are not answering phones but are requesting emails.

I have sent 3 with out an answer. most reputable places don't bill until order ships. guess that tells you what kind of place they run. and I seem to be out 210.00.

sure as *** won't be dealing with this outfit after this mess is done. should have ordered from tackle warehouse

Guest
reply icon Replying to comment of Guest-1878837

Agree 100%.

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Brian M Uhc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You are trying again to charge me for something. And i dont know what or why!!!

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I ordered something from you several weeks ago. I don't believe I got all of the order. I understand back orders or a fact of life. But I have been charged and then uncharged now three times. I've never received the rest of my order. And I don't understand why you keep trying to charge me and then you uncharged me. I want any active orders cancelled. I no longer wish to do business with you!
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Preferred solution: An answer to my questions

User's recommendation: Don't bother

Averil Q

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Verified Reviewer

Extremely Poor Customer Service. No Communication !

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I have submitted several inquiries about two separate orders, numbers # - (857294),&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;(863508), respectively. I have not received any acknowledgement emails, nor any phone calls, or any other type of communication about these orders. These orders total $986.87 together. The payments were through Pay-Pal, and the money was withdrawn at the time of the orders. The first order was placed on 5/17/2020, and the second one was placed on 5/24/2020. It is 6/5/2020. I am still waiting for some information about these orders. Your business has been sitting in the money, I feel that you should at least have the decency not to keep ignoring my inquiries.
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Cons:
  • Extremely poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: I would not recommend this company, for there extremely poor customer service practices.

Thomas W Trk

I purchase one Avet mxl reel and being charged twice.

I ordered Avet fishing reel. Iam being charged twice. Would you fix this Thank You
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Loss:
$293
Pros:
  • Good merchadise

Preferred solution: Price reduction

Daniel C Ebn
map-marker East Brunswick, New Jersey

Order not received

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Placed order only to find out 9 days later after MY call they were out of stock
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Reason of review:
Poor customer service
Arjun M Xdm

!!! HIGHLY HIGHLY HIGHLY DON’T RECOMMEND BUYING FROM HERE !!!

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I had made an online order from tackledirect.com for over $1500 and I received shipment only worth $1000. All my balance items that was worth $550 have not been shipped, or they shipped it elsewhere! (All these items were in stock and too). I have been frantically trying to get in touch with Tackledirect since almost the last 35days with literally hundreds of phone calls to their toll free and multiple emails. But there has been ABSOLUTELY NO RESPONSE from their end. It has been over a month and my orders haven't been delivered to me. This is an absolute fraud. I am extremely disappointed with their customer service support and their irresponsible behaviour. !!! HIGHLY HIGHLY HIGHLY DON’T RECOMMEND BUYING FROM HERE !!! - Arjun arjun@***.com
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Loss:
$550
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I have been struggling for the past 2 weeks to contact them!! Same happened with my order. I have spent so much time listening to their horrible elevator music waiting for an answer!!

Nataya Ciw
map-marker Kiev, Kyiv

Fraudulence

Updated by user Jan 30, 2014

They persistently do not want to reply my to letter a ferryman also does not answer on bells and letters.I think they work in a place their track code which is sent to me already not served more than month.After my order passed 4 months passed

Original review Jan 01, 2014
This store is nothing like cheating I ordered 10 units Shimano Aero Technium 10000 XSB Mgs US $ 1,790 10 units Shimano Aero technium 12000 XTB Mg US $ 2,200 Shipping cost US $ 300 they sent the invoice sending We had already ship your order via apache Express and Now your order on the way to singapore airport (Transit) and then do not respond to letters written to the carrier www.apache-express.tsom nor any results suspect is also a fake site and work together with scammers from Indonesia.Posted Track code is not on one site no longer visible and two weeks later stopped Tracking Number Not Match.Budte careful. Prompt it to do something that would get my money back.
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Loss:
$4090
12 comments
Guest

They changed the company name and continue to cheat buyers.The new name ASIA TACKLE STORE is their site of http://tackledirectmarine.com/

Guest

It is a fraudulent site for delivery of freights from fraudulent shops. Be careful...

Это мошеннический сайт для доставки грузов из мошеннических магазинов . Будьте осторожны

Guest

YES NO THEY DO NOT ANSWER TO LETTERS ON REQUEST NOT TO www.apache-express.com

Guest

Guys you still without your reels?

Guest
reply icon Replying to comment of Guest-786879

Hello Mamba,

Still no reels and sure they will never arrive.

I have tried to phone them almost every day,but they dont pick up.

Have you got the same problem?

Grtz Benno

Guest

Ih have the same problem.

Paid 4000usd in december 2013 for 20 shimano reels mgs and xsc and now february 2014 still no goods received.

tackle direct marine / asia / budiman

apache-express

100% scam and fraud from Indonesia

PLEASE BE WARNED !!! Benno from the Netherlands

Guest

I have got the same problem at this moment with them.

I have paid 4000usd in december 2013 for 20x shimano mgs and xsc reels including tax duties and transport by apache-express.

At first communication was okay but after payment we heard nothing at all. The track trace number from apache-express is also pure scam and fraud.They work together to make european people lose our honest money!

I should have known better,its a shame you cant thrust internet , thanks to wrong hits and links by google and yahoo . Luckyly for them cheaters they live on the other half of they planet , believe me i would have visited them personally :(

tackle direct marine /tackle direct asia / tackle direct budiman / apache-express is all fake....100% pure scam and fraud !

http://tackledirectmarine.com/index.php?route=product/category&path=20

http://www.apache-express.com/contact.html Please be warned and dont to business with them ! I will take further steps to remove their internet sites !

I am already in contact with Yahoo Google and dutch embassy in indonesia ! Benno from Holland :cry

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT STORE is their site of http://tackledirectmarine.com/

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT BUDIMAN is their site of http://tackledirectmarine.com/

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT BUDIMAN is their site of http://tackledirectmarine.com/

View more comments (11)
Nataya Ciw
map-marker Kiev, Kyiv

Cheater in store

I booked at this store 10 units Shimano Aero Technium 10000 XSB Mgs US $ 1790 10 units Shimano Aero Technium 12000 XTB Mg US $ 2,200 paid, they sent a message we already send your order via Express apache and now on your order Singapore way to the airport and after, nor any response to my letter. I suspect that this is also the apache express scammers have not responded to one letter they act together.If you can tell me what to do and do not book at this store, they all lie.www.tackledirectmarine.com and carrier www.apache-express.com
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Loss:
$4090
8 comments
Guest

They changed the company name and continue to cheat buyers.The new name ASIA TACKLE STORE is their site of http://tackledirectmarine.com/

Kamile Sjo

I thinck that a similar company is ANTEHAIAN.com , new register and a lot of fishing reels saying made in Japan Ex Daiwa Certate / Shimano Stella for a half price than Factory's price .

The more interesting was St Croix rods which are made in USA they have

them for less than 50% ????? when I asked them where are made they replied to me " Made in USA " and of course I did not believe it .

Much more they are registered since utmost 1 month in China and the server in state ..... anyhow something is strange and suggest to pay attention and to protect your money .

Guest

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT STORE is their site of http://tackledirectmarine.com/

Guest

I have the same problem.

Paid 4000usd in december 2013 for 20 shimano reels mgs and xsc and now february 2014 still no goods received.

tackle direct marine / asia / budiman

apache-express

100% scam and fraud from Indonesia

PLEASE BE WARNED !!! Benno from the Netherlands

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT STORE is their site of http://tackledirectmarine.com/

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT BUDIMAN is their site of http://tackledirectmarine.com/

Nataya Ciw

They changed the company name and continue to cheat buyers.The new name TACKLE DIRECT BUDIMAN is their site of http://tackledirectmarine.com/

Guest

They changed their name and continue on the company name to cheat lyudey.Novoe SOLUTIONS DIRECT Budiman their site http://tackledirectmarine.com/

View more comments (7)
Anonymous

Bought 20 shimano technium mgs xsc reels,never delivered by tackle direct marine and apache-express

Found a cheap website in indonesia for Shimano fishing reels by using Google. Looks very professional and I decided to email them for more info. A quick reply with enough correct info followed. I decided to order 20 shimano technium reels in december 2013. Received an invoice of 3600usd from tackle direct asia for the reels and a invoice of 400usd for tax duties and transport to europe from apache-express. Paid 4000usd by international banktransfer from rabobank to bank negara indonesia (BNI). After 5 days recieved email back that money was received with a track-trace link from apache. So far so good,it would take about 10 days for the goods to arrive to me. After 14 days still nothing,but they told me to be patient! Communication was still OK. But now its february 2014 and I still havent received the 20 reels! I tried to phone email and fax but NO reaction from them anymore. Now I realize that its just a fake website tackle direct marine wich only do fraud and scam . Apache-express gave me al false track-trace-link and the company does not even exsist. I have done some research on world wide web and found out that there are more people which have been fooled by those 2 companies. I have learnt a hard lesson from this and please be warned.... tackle direct marine tackle direct asia tackle direct budiman tackle direct store apache-express donald sinaga jhon tackle ben syiful http://www.apache-express.com http://tackledirectmarine.com Watch out please.....!!
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Loss:
$4000
3 comments
Guest

these same scammers selling tool site asiatoolworks.com tool booked on $ 4,500 they deceived the wrong track number given apache-express

Guest
reply icon Replying to comment of Guest-792566

Они кидают безбожно . Меня чуть не вставили на 17000 баксов .

Я по всему инету писал что они кидалы во все службы , только никто не слышит . Сочувствую (((

Guest
reply icon Replying to comment of Guest-792566

*** Mr.rudishadow,

I will ask you.

"ASIA TOOL WORKS"

This is real company? Or fraud company?

Did you buy items from this company?

Please kindly advice to me.

Best Regards. ---Kouichi---

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